Privacy Policy

1. Information we collect and process

We may collect or process the following types of information:

• Account information: We collect personal information you choose to provide when using our Services. This includes: 1) Contact Information: Company name, first and last name, email address, phone number. 2) Communications: Any information provided through communications with us, such as customer support inquiries.
• Customer personal data (processed on behalf of customers): If you use Dreamlit to send notifications, we process data you provide to run your workflows (for example: recipient identifiers like email address, message content, delivery events, and execution logs).
• Usage data: We may collect information on how our service is accessed and used. This may include details like your computer's Internet Protocol (IP) address, browser type, browser version, pages of our service that you visit, time and date of your visit, time spent on those pages, and other diagnostic data.
• Cookies and similar technologies: We use cookies and similar tracking technologies to track activity on our service and hold certain information. For details, see our Cookie Policy.

2. How we use information

We use the collected information for various purposes, including but not limited to:

• To provide, operate, maintain, and improve our Services, including sending notifications on behalf of our customers.
• To communicate with you about our Services, updates, security alerts, and support.
• Allowing you to participate in interactive features of our service when you choose to do so.
• Providing customer support.
• Gathering analysis or valuable information so that we can improve our service.
• Monitoring the usage of our service.
• Detecting, preventing, and addressing technical issues.

3. Sharing information

We do not sell personal information. We may share personal information with service providers (subprocessors) who help us run Dreamlit (for example: hosting, analytics, support, payments), with professional advisors, and with authorities when required by law.

A current list of subprocessors is available at /subprocessors.

4. International transfers

Dreamlit and its subprocessors may process personal information in the United States and other countries. Where required for transfers out of the EEA/UK, we offer Standard Contractual Clauses (SCCs) as described in our DPA.

5. Data retention

Dreamlit retains Customer personal data for up to one (1) year (for example, workflow execution history and delivery events) unless Customer requests deletion sooner or longer retention is required by law.

6. Security

The security of your personal information is important to us. We use industry-standard security practices designed to protect data (such as encryption in transit, access controls, and monitoring). However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your rights and requests

If you are an end user of one of our customers and you want to exercise rights regarding emails you received, you should contact the organization you interacted with (our customer). If you are our customer or have questions about this policy, contact us at [email protected].

8. Third-party websites

Our service may contain links to third-party websites or services that are not owned or controlled by Dreamlit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.

9. Contact us

For questions about this Privacy Policy, please contact us at: [email protected].